FREQUENTLY ASKED QUESTIONS

Photo Credit: Tourism Australia & Graham Freeman

Everything you need to know is here. But if you need to know more, get in touch!

Pre-booking is essential for all tours. The fastest and easiest way to book your kunanyi/Mt Wellington tour is online. Through our booking system, you can see all available dates and times. You’ll receive a confirmation of your booking via email. BOOK NOW.

Alternatively, you can also make a booking:

  • At kunanyi/Mt Wellington Explorer Bus Booking Office – Located inside Brooke Street Pier in Hobart. Open 7 days, 8am – 4pm (Summer) and 9am – 4pm (Winter).
  • On the bus – Credit card only, paid directly to the driver. Subject to availability.
  • By phone – dial +61 3 6236 9116.
  • Tasmanian Travel and Information Centre Corner of Elizabeth and Davey Street, Hobart. Phone +61 3 6238 4222.

If you’d only like to travel part of the way, just ask your driver for a sectional fare when boarding the bus. Sectional fares can not be pre-booked and are subject to availability. Please refer to the Sectional Fares page for further details.

The Summer timetable operates from 1st October – 30th April.

The Winter timetable operates from 1st May – 30th September.

The tour operates 7 days a week including all public holidays except Christmas Day (December 25th).
On Anzac Day (April 25th) the first tour departs the Tasmanian Travel and Information Centre at 10.30am.
On New Year’s Day (January 1st) the first tour departs from the Tasmanian Travel and Information Centre at 10.30am.

Yes. Throughout the year Hobart experiences road closures for annual festivals and events as well as road works and construction. We will always endeavour to find an alternate route to avoid road closures.

However, in some cases it may be necessary for us to close bus stops or cancel kunanyi/Mt Wellington departures when road closures impact a large area of the city and/or kunanyi/Mt Wellington.

Point to Pinnacle: 9.00am and 10.30am kunanyi/Mt Wellington departures cancelled.

MRA Toy Run: 3.00pm kunanyi/Mt Wellington departure cancelled.

For further details, please contact us by phone on 03 6236 9116, email bookings@mtwellingtonexplorer.com.au or check our facebook page for updates.

During Winter (or any time of year), kunanyi/Mt Wellington sometimes receives a dusting of snow on the higher elevations. At times, Pinnacle Road may be closed depending on the ice and/or snow conditions on the road. In these circumstances, the kunanyi/Mt Wellington Explorer Bus tour will still go ahead and proceed along Pinnacle Road as far as it is safe to do so. The bus will still run on the scheduled timetable. However, some bus stops may be inaccessible by bus. Check the current road status for Pinnacle Road. 

For further details, please contact us by phone on +61 3 6236 9116 or email bookings@mtwellingtonexplorer.com.au.

There are many car parking stations throughout Hobart. The closest of which is in Argyle Street (opposite the Royal Hobart Hospital). Specific information on car park locations and parking fees can be found at the Hobart City Council’s website www.hobartcity.com.au.

The first tour departs from opposite the Tasmanian Travel & Information Centre, 4 Elizabeth Street in Hobart (outside the Hydro Tasmania building) at 9am* on the Summer timetable and 9.30am on the Winter timetable. You’re also welcome to start your journey at any of the other bus stops along the route. Please refer to the Map & Timetable page for specific information on the locations and times at these alternate bus stops.

*No 9am departure on Saturday.

There are a number of local bike hire companies in Hobart with a range of different bikes for hire. Check out:

Crank-e: 93 Harrington Street, Hobart

Cyclingo: 466 Macquarie Street, South Hobart 

Hobart Bike Hire: 1A Brooke Street, Hobart 

My Ride: 129 Sandy Bay Road, Sandy Bay

McVilly Cafe and Cycles: 14 Evans Street, Hobart 

Spoke Bike Hire: 20 McVilly Drive, Queens Domain 

Our buses are able to carry 4 mountain bikes on each departure. To reserve a space for your bike, please make sure to include bike freight ($10 per bike) at the time of booking your bus pass, at least 30 minutes prior to departure. Bikes MUST be loaded at the Brooke Street Pier pick-up point at least 20 minutes prior to departure.

kunanyi/Mt Wellington Explorer Bus are now offering FREE bike freight for greater Hobart residents with the purchase of an Explorer Pass, One-Way Pass or Mt Wellington + City Loop Combo. At the time of booking, passengers must show their current ID with residential address. For this purpose, we have identified greater Hobart residents are those living within 60kms of Hobart. Offer is not valid with the purchase of sectional fares

Yes, our buses are able to carry 4 mountain bikes on each departure. To reserve a space for your bike, please make sure to include bike freight ($10 per bike) at the time of booking your bus pass, at least 30 minutes prior to departure. Bikes MUST be loaded at the Brooke Street Pier pick-up point at least 20 minutes prior to departure.

kunanyi/Mt Wellington Explorer Bus are now offering FREE bike freight for greater Hobart residents with the purchase of an Explorer Pass, One-Way Pass or Mt Wellington + City Loop Combo. At the time of booking, passengers must show their current ID with residential address. For this purpose, we have identified greater Hobart residents are those living within 60kms of Hobart. Offer is not valid with the purchase of sectional fares

The kunanyi/Mt Wellington Explorer Bus tour includes 5 bus stops, including Fern Tree Park, The Springs, The Chalet, Big Bend and The Pinnacle. Whether you are interested in taking in the amazing panoramic views over Hobart, taking a short stroll, a longer bushwalk or even an exhilarating mountain bike ride, there is something for everyone.

Go to our Map & Timetable page to view the route or go to our Bushwalking and Mountain Biking pages for things to see and do.

Hop onboard and enjoy professional and informative commentary from your driver. Learn all about kunanyi/Mt Wellington’s indigenous and colonial history, main attractions and local tips on what to see and do.

It is entirely up to you how you use your Explorer Pass. You can choose to stay on for the full 2 hours return tour, which includes 30 minutes to take in the panoramic views at The Pinnacle.

OR, you have the option to hop-off at other bus stops along the route. However, if you choose to do so you will need to catch the next bus to continue along the route. Please refer to our Map & Timetable page for specific details.

Please advise us at the time of booking, or let your driver know what time you’d like to catch the return bus back to the city.

Yes, please advise us at the time of booking, or let your driver know what time you’d like to catch the return bus back to the city.

 

Summer timetable: If you hop-off at any of the bus stops along the route, the next bus will arrive 1.5hrs later. Please refer to our Map & Timetable page for specific details.

Winter timetable: If you hop-off at any of the bus stops along the route, the next bus will arrive 2.5hrs later. Please refer to our Map & Timetable page for specific details.

Toilet facilities are available at Fern Tree Park, The Springs and The Pinnacle. Disabled access toilet facilities are available at The Pinnacle.

Consumption of food and drinks (except water in screw top containers) is not permitted onboard our vehicles. The transportation of hot food and drinks, irrespective of the container/vessel used is also prohibited onboard. This is in the interest of passenger safety and comfort.

Yes, there is room for a pram storage. Please apply the brakes and do not leave children or belongings unattended.

Yes, our primary fleet of buses are wheelchair accessible. On the winter timetable all services are wheelchair accessible. However, on the summer timetable some services may not be wheelchair accessible. Please contact our booking office by phone on +61 3 6236 9116 or email bookings@mtwellingtonexplorer.com.au to confirm which departures are wheelchair accessible.

To reserve a space, please let us know by filling in the “Special Requirements” field at the time of booking.

For ramp access we recommend boarding the bus at Bus Stop 1 opposite the Tasmanian Travel and Information Centre if possible. Please refer to your driver for further instruction.

Disabled access is available at The Pinnacle and The Springs. Assisted access is required at Fern Tree Park. Disabled access toilet facilities are available at The Pinnacle.

For those booking the Mt Wellington + City Loop Combo, Red Decker’s modern open-top and closed-top double-deckers are also wheelchair accessible.

Yes, with every paid tour the “companion” accompanying that person/ client travels for free. The companion must be a holder of a valid companion card.     

Yes. Bookings are essential for groups of 6 people or more. Please contact us by phone on +61 3 6236 9116 or email bookings@mtwellingtonexplorer.com.au to enquire.

Yes definitely. Just click on the BOOK NOW button and then select “buy as a gift”.

Yes, you certainly can. Once you have made your initial reservation with us, you are free to change your date of travel, as long as it is more than 24 hours prior to your tour departure. Please contact us by phone on +61 3 6236 9116 or email bookings@mtwellingtonexplorer.com.au.

If you need to change your booking, we can transfer it to any day and any date for up to 6 months in advance. Please contact us by phone on +61 3 6236 9116 or email bookings@mtwellingtonexplorer.com.au.

Bookings which are cancelled within 24 hours of the scheduled departure time will be charged a 100% cancellation fee.

A 30% administration fee applies to cancellations made within 2-7 days of the scheduled departure.

kunanyi/Mt Wellington Explorer Bus reserves the right to cancel tours due to bad weather or as required. In this case, customers will be offered a full refund or the ability to change the date of travel.

We encourage our customers to purchase travel insurance to cover any unforeseen circumstances.